Help & Support

How can we help?

Fill out the form below and our dedicated support team will get back to you within 24 hours.

Send Us a Message

Describe your issue or question and we'll respond directly to your email.

We typically reply within a few hours (maximum 24 hours).

Contact Info

Email Support
Response Time
Within 24 hours
Documentation

Frequently Asked Questions

How do I sync members with GoHighLevel?
Your contacts sync automatically on install. You can also trigger an on-demand sync from Members → Sync Contacts or Settings at any time.
How does pricing and subscription work?
Vortisk Gym Manager is a simple flat $29/month with all pro features included. Subscription is managed directly through the GoHighLevel Marketplace with no contracts, no hidden fees, and you can cancel anytime.
How does Kiosk self check-in work?
Open /gym/kiosk on any tablet in your gym lobby. Members can check in by scanning their personal QR code or entering their public token.
Can my staff have custom permissions?
Yes! Pro plans include Staff & Custom Roles. You can invite coaches and front-desk staff with granular permissions (e.g. check-in only vs full settings).